Position:

Vending Field Technician - NP Postal Area

Purpose:

As part of our national field maintenance team you will be responding to re-active and planned service calls for our entire vending & to a lesser extent chilled cabinets range, undertaking installations and Customer training, and providing routine maintenance to our fleet of equipment. Utilising your good communication skills you will be meeting our Customers on their commercial sites and keeping them updated with the progress of their service call.  Alongside your formal training and/or previous experience, together with the outstanding levels of training provided by GVS you will be expected to diagnose and fix all types of faults (working to component level) – ensuring our Customers equipment is repaired within our agreed service levels.

• Respond to re-active service calls on equipment
• Execute installations and Customer training on newly installed equipment
• Carry out preventative/routine maintenance on equipment
• Liaise with Customer and GVS call centre staff to ensure everyone is kept informed

• Training will be given on all the equipment you will be working on
• You will be working within electrical H&S guidelines
• Full uniform is provided & must be worn at all time
• Company vehicle, tools & specialist equipment supplied appropriate to the changing needs of the role (vehicles not supplied to ‘Walking’ Technicians)

Essential Skills & Experience:

• Good electrical knowledge / understanding. (C&G Radio/TV/Electronic servicing or Electrical engineer/installation qualification or 3 years experience of similar equipment)
• Thorough mechanical knowledge
• Knowledge of all payments systems – cash or cashless
• Accurate fault finding to component level (eg; operational component).
• Basic understanding of refrigeration principles.
• Full understanding of safe working practices & H&S requirements
• Full clean driving license
• Confidence in communicating with Customers

Attitudes:

• A wish to carry out a good professional job on a consistent basis
• A desire to impress customers
• Ability to work alone and with colleagues
• Accuracy and attention to detail
• Ability to prioritise and work to deadlines
• Remains calm under pressure
• Basic computer skills would be an advantage

Location:

NP Postal Code Area

Duration:

Permanent 

Hours:

40 hours per week + overtime

Date Posted

Closing Date

   29/02/2012

-----------------------------------------------------------------

Position:

Regional Service Manager - Southern Region

We are currently looking for a Regional Service Manager for the Espresso Southern Region

Purpose

Ensures the efficient and effective management of the region so that it positively contributes to the overall service levels and profitability required within Customer Support Department.

Key Tasks

Account Management

Regional Performance Management

Management of Personnel

Administration/ general activities

Account Management

Attend Regular review meetings with strategic accounts and develop administration and interface procedures between both organisations. Produce monthly management reports for each strategic account. Develop strong line of communication for other customers within the region. Support field sales team on technical/service performance issues.

Regional Performance Management

Ensure the team meet the agreed performance levels.

Review regional activities against national statistics to ensure accurate bench marking is available and individual/regional performance is reviewed. Liaise with call centre to ensure resources are utilised to the optimum at all times.

Remain aware of new equipment being installed within the region and that resources are adequately trained.

Management of Personnel

Ensure adequate and appropriately skilled resource is available to match the work loads and budgets.

Recruitment, training and development of resource to ensure they achieve the necessary standard to undertake the tasks within the necessary standard to undertake the tasks within agreed times and performance levels.

Adequate and appropriate communication flows to ensure all parties remain updated about the organisations activities and specific items.

Ensure field resource work to ISO standards.

Measurement of spares usage, and spares control in conjunction with stock controllers.

Ensuring all parties work towards agreed service levels absenteeism management.

Admin / General Activities

Attend regular service management review meetings

Produce a monthly management report (circulated to management team) highlighting issues throughout the month and future plans Management control over regional overtime and expenses

Assist in project management

Essential Skills and Attributes

Experienced people manager

Good IT skills Excellent communication skills (verbal and written)

Self disciplined and organized to prioritise own workloads Self motivated and confident in working on their own

Reasonable technical understanding

Energetic (this is not for the faint hearted)You will need space to be able to work from home (equipment provided)

Clean driving license is essential

Location

Southern Region

Duration

Permanent 

Hours

37 hours per week

Date Posted

01/11/2011 

Closing Date

29/11/2011

-----------------------------------------------------------------